Internal surveys: an essential management tool for valuing your teams

A fitting time to take stock, the past 12 months have been marked by many twists and turns. Indeed, to cope with this second consecutive year of pandemic, companies have had to redouble their agility, ingenuity and commitment in order to respond to an ever more complex and uncertain economic environment.

Intensified remote working, fewer interactions between colleagues, increased pressure on performance and the shortage of resources have given rise to delicate situations. The lack of communication, exchange and sharing has very often proved to be a source of distress, and this has been able to give rise to conflict and misunderstanding within teams.

This example is unfortunately not an isolated case, and other difficulties of an organisational nature have been widely observed, themselves also generating significant sources of stress and dissatisfaction.

Why is conducting a satisfaction survey useful?

As you will have gathered, during this difficult period employees have been called upon very generously.

That said, every company has its own reality, which needs to be analysed.

Consequently, we invite you to step back and carry out a quick stocktake by asking yourself a few key questions:

• In what ways was the organisation in place today effective?

• Which areas for improvement can we act on?

• How is our management perceived in the light of all these shifts in paradigm?

• How satisfied are our teams?

• What can we put in place to preserve their commitment and motivation?

• What are their expectations in terms of communication, training and prospects for advancement?

Having taken this step, you will probably be tempted to go further and carry out a detailed analysis of your employees' satisfaction by conducting a survey on carefully targeted themes.

By giving your teams a voice in this way, you will show them your appreciation and demonstrate that you care about their well-being and satisfaction.

How should this kind of approach be carried out?

To obtain these valuable indicators, you have two options. You naturally have the possibility of conducting an internal satisfaction survey with the help of your HR department, or you can call on the services of a specialised external partner such as Valeur Plus SA.

By calling on the services of Valeur Plus SA, you guarantee your teams the confidentiality required and thus offer a professional approach, conducted in complete neutrality.

To guide you in your thinking, we set out below, in chronological order, the key stages that make up this kind of survey:

1. Define the themes you wish to assess

2. Draw up a detailed questionnaire to provide a common thread

3. Roll out the survey among your teams

4. Conduct individual interviews with those who wish to speak

5. Carry out a cross-analysis of the information gathered

6. Identify the needs for change and propose possible courses of action

7. Design a concrete action plan with improvement measures

8. Present the overall survey results to the teams

9. Implement the improvement measures

Alongside this process, it is essential to highlight, thank and recognise the considerable work that has been carried out by your teams.

Are you convinced that, with valuable indicators at your disposal, you will make better decisions for the well-being of your teams and the success of your company? Then wait no longer: give yourself time to reflect and take action. Should the need arise, Valeur Plus SA is by your side to support you.

Written by Johanne Ciccarone, Managing Director