Internal surveys: an essential management tool for valuing your teams

A fitting time to take stock, the past 12 months have been marked by many twists and turns. Indeed, to cope with this second consecutive year of pandemic, companies have had to redouble their efforts in terms of agility, ingenuity and commitment in order to respond to an ever more complex and uncertain economic environment.

Intensified remote working, fewer interactions between colleagues, increased pressure on performance and the shortage of resources have all given rise to delicate situations. The lack of communication, exchange and sharing has very often proved to be a source of distress, giving rise to conflict and misunderstanding within teams.

This example is unfortunately not an isolated case, and other difficulties of an organisational nature have been widely observed, generating significant sources of stress and dissatisfaction in turn.

Why conduct a satisfaction survey?

As you will have gathered, employees have been called upon extensively during this difficult period.

That said, every company has its own reality, which needs to be analysed on its own terms.

Consequently, we invite you to step back and carry out a quick stocktake by asking yourself a few key questions:

• In what ways has the organisation in place today been effective?

• Which areas for improvement can we act on?

• How is our management perceived in the light of all these shifts in paradigm?

• How satisfied are our teams?

• What can we put in place to preserve their commitment and motivation?

• What are their expectations in terms of communication, training and career prospects?

Having taken this step, you may well be tempted to go further and carry out a detailed analysis of your employees' satisfaction through a survey on carefully targeted themes.

By giving your teams a voice in this way, you will show them your appreciation and demonstrate that you care about their well-being and satisfaction.

How should this kind of approach be carried out?

To obtain these valuable indicators, you have two options: you can conduct an internal satisfaction survey with the help of your HR department, or call on the services of a specialised external partner such as Valeur Plus SA.

By calling on Valeur Plus SA, you guarantee your teams the confidentiality they need, while ensuring a professional approach conducted in complete neutrality.

To guide your thinking, we set out below, in chronological order, the key stages involved in this kind of survey:

1. Define the themes you wish to assess

2. Draw up a detailed questionnaire to provide a common thread

3. Roll out the survey among your teams

4. Conduct individual interviews with those who wish to speak

5. Carry out a cross-analysis of the information gathered

6. Identify areas requiring change and propose possible courses of action

7. Design a concrete action plan with improvement measures

8. Present the overall survey results to your teams

9. Implement the improvement measures

Alongside this process, it is essential to acknowledge and thank your teams for the considerable work they have put in.

Convinced that having these valuable indicators at your disposal will help you make better decisions for your teams' well-being and your company's success? Then wait no longer: give yourself time to reflect and take action. Should the need arise, Valeur Plus SA is by your side to support you.

Written by Johanne Ciccarone, Managing Director